& Terms

(PT packs only. For PT subscriptions please see your subscription package terms.)

1. Booking

Your agreed training day(s) and time(s) are reserved and blocked out in SOMA’s diary every 6 weeks in advance on a recurring basis.

2. Payment

All payments are made in advance by purchasing one of our packages or PT packs. Personal training sessions purchased through Platinum and Gold packages paid annually expire after 1 year, whereas Platinum and Gold packages paid monthly expire every 28 days. All prepaid packs are strictly non-refundable and can be converted into SOMA Credit.

3. Cancellation

• PT sessions cancelled with 24 hours or less notice will be 100% forfeited.
• PT sessions cancelled with more than 24 hours notice due to illness, travel or emergencies may be rescheduled or converted into SOMA Credit.

4. SOMA Credit

You may use your accumulated SOMA Credit in any one or more of the following ways:

• as a make-up session at a later date with your regular or an alternative SOMA PT
• as additional sessions before you go away on a holiday or business trip
• as a private reformer pilates session with a SOMA teacher
• as a PT session gifted to your family, friends, work associates or for client care

SOMA Credit expires after 6 months.

5. Rescheduling

It is your responsibility to follow up and reschedule cancelled PT sessions and use of SOMA Credit.

6. Termination

You may cancel your Reserved Personal Training arrangement with at least 2 weeks advance written notice.

1. Booking

Book each session through the SOMA concierge or your PT. Bookings are subject to availability and may be made up to one week in advance. All prepaid PT must be used within 12 months for an annual package and within 28 days for a monthly package.

2. Payment

All sessions must be paid in advance by purchasing a PT pack or paying for a single session.

3. Cancellation

• PT sessions cancelled with 24 hours or less notice will be 100% forfeited.
• PT sessions cancelled with more than 24 hours notice due to illness, travel or emergencies may be rescheduled. It is your responsibility to reschedule.

In these Rules “the Company” means SOMA COLLECTION AUSTRALIA PTY LTD (and all of its subsidiary or related companies) which provides the Club and its facilities for the benefit of the Members; “the Club” means “SOMA”; “Member” means a Club Member; “Rules” mean the terms and conditions of the Club set out below. It is a condition of membership that Members agree to pay the fees in accordance with their selected membership package and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Club Rules on our website. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital / civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation or any other factor that makes them unique.

May be physical or virtual, and can be generated via your Member app, or may be issued on the provision of ID. You must use your Membership card to register your use of the Club every time you wish to use the Club. You must activate your membership at the SOMA entrance at the Concierge to enter the Club. Membership cards are non-transferable, and access methods must not be lent to, or used by, another person other than the Member. If any person other than the Member the card belongs to uses the card, that Member’s membership may be terminated and no refunds of the joining fee or subscription will be given. A termination fee may become payable for early termination. The Company reserves the right to retain or cancel any membership card if there has been a defaulted payment by the relevant Member.

Guest Entry. Members may invite guests to the Club on payment of the relevant guest fee or production and forfeiture of a guest pass. All guests must be over the age of 18, other than if a special family promotion takes place, in which case guests under the age of 18 must be accompanied by an adult member. All guests are required to register at the Concierge desk, showing valid ID – 1 guest visit constitutes 1 entry to the club. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.

Club opening hours are fixed by SOMA and are subject to change without prior notice. During weekends, public holidays or other holidays, SOMA may close the Club without notice, in order to execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programmes or on certain holidays. Only SOMA staff and contractors may provide personal training and instructing services within the Club. Members are requested to arrive for appointments and studio sessions 10 minutes in advance. An instructor may refuse entry, or may ask any Member to leave a session if they feel theirs, or another’s, safety or enjoyment is in jeopardy.

Is not liable for such refused late entries, and late cancellation fees may apply. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion. Please see our Booking Rules for more information. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk. Whilst every effort has been made to ensure the accuracy of the session program, management reserves the right to cancel or re-schedule or change the teachers of sessions at short notice. The program may be amended during public holidays. Members may not use the studios unsupervised outside the session timetable. Use of fitness areas and other Club facilities is at your own risk and under your own medical advice.

Proper attire must be worn in the Club. Members must not go topless outside change rooms or Recovery. You are requested to wear at all times appropriate clean footwear in the fitness areas. Footwear must be worn at all times other than in Recovery, the Reformer studio. You must wear grip socks on reformers.

You are requested to shower before entering the sauna and plunge pool. Shaving or exfoliating within the recovery area or using the bathrooms in a way that creates risk of harm to others is prohibited. Only food purchased from the club should be consumed within the club. No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership. You must not use the Club whilst under the influence of alcohol or drugs. Doing so is at your own risk. Mobile phones are allowed in the gym area but not in the Studios. Members must not take photos or videos of other members in the club and must be considerate of other members when using a mobile phone. In the interest of safety, glass containers should not be taken into any fitness areas, Recovery or changing areas. Be considerate of others; loud grunting, aggressive behaviour, loud or abusive language will not be tolerated. You must respect members and guests. Club property, including towels, toiletries, etc., is provided by the Club as a courtesy to its Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges, cancellation of your Membership, early termination fees, and legal action.

Member appointments for Spa treatments, personal and semi-private training and sessions that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment or the private session late fee. Please see our Booking Rules for more information.

As group sessions are intentionally small, a late fee applies to cancellations made within 12 hours of the start time to ensure fairness for all members. While some gyms restrict future bookings, we believe a small fee is a more balanced approach than limiting your access to sessions.

Prepaid packs (classes, entry and PT) allow you to access cheaper services by buying a pack. Packs and prepaid entry are strictly non-refundable.

• Third-party payment processing fees: card direct debit 45c + 1.79%, bank auto debit 75c, Square terminal tap 1.6%.
• Class cancellation / no-show fee if you cancel up to 12 hours before the small-group session or don’t turn up: $10
• PT cancellation or private session / no-show fee up to 24 hours before your booking: 100%
• Membership cancellation – one month’s membership equivalent break fee
• Third-party payment processing fees if your direct debit or direct credit fails: $10
• We also reserve the right to pass down any chargeback or dispute service fee we are charged.

All fees are billed by STRIPE.

Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas / racks provided and equipment must be wiped down after use.

Lockers may be available for use by Members and their guests whilst they are on the Club’s premises, subject to availability. Members must ensure that the contents of the daily lockers are removed at the end of their visit. Only Members who have paid to hire a permanent locker may have personal items left in their lockers overnight. Permanent lockers remain the property of the Club and under no circumstances can be shared with another member. The Club reserves the right to open lockers without the member’s permission or the member being present. All bags must be kept in lockers and should not be taken into the fitness areas. The Company reserves the right to remove the contents from any ‘non-permanent’ locker which has not been emptied after the visit. Property cleared from lockers, or left on the premises, shall be donated to charity after 1 month. Any person caught tampering with a locker or reasonably suspected of theft is subject to their membership being suspended or terminated, and being reported to law enforcement. Do not bring valuables to SOMA – we cannot guarantee their safety, even in lockers.

Do not bring valuables into the Club. Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Member’s or guest’s own risk. Neither the Club, the Company nor their staff, contractors or any other person is liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any contractors or agents. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Club Management immediately following the accident or injury.

Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member / guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and confirm that he / she knows of no medical or other reason why he / she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his / her health, safety, comfort or physical condition. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members. Before using the club you should familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building – therefore it is the responsibility of each individual to follow the relevant instructions.

Your data privacy and security are important to us. Please refer to our Privacy Policy, which explains how we collect, store and handle your personal information.

CCTV. Closed-circuit cameras operate throughout the Club (except in the changing rooms / toilets). See our Privacy Policy for more information. Any unlawful activity within the Club may be reviewed for possible legal action.

Members and guests are encouraged to make any comment or complaint to Concierge or hello@somacollection.com.au. Please ensure that all contact details are provided so a member of the team can contact you. Should a Member or guest wish to discuss any issue in person they can also request to speak to the manager on duty who can be contacted by Concierge. Members and guests may also contact the General Manager.

The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not a party to the Membership Agreement has no rights to rely upon or enforce any term of the Membership Agreement.

Membership freezes must be activated at least three business days before the freeze, and cancellations in accordance with your membership terms. Membership cannot be amended whilst in the notice period. Verbal instructions to freeze, amend or cancel a membership cannot be accepted – all requests must be in writing to hello@somacollection.com.au. Memberships can only be cancelled if the subscription is active. Membership fees and / or prepaid fees are not refundable. Members cannot use the Club and cannot apply to cancel while their membership is frozen. The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement of prepaid fees will be made. The Manager or a delegate shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of the membership and all rights against the Club. An expelled Member will not be entitled to any refund of prepaid amounts and must immediately pay all amounts owed to the Company.

The Company may communicate with Members via electronic mail (“email”) and / or by SMS as set out in our Privacy Policy.

Members are required to leave the fitness floors 20 minutes before closing times if they wish to take a shower. Members are required to vacate Recovery 20 minutes before closing times to allow them to take a shower. Our clubs, or areas within the clubs, may have to close temporarily for general maintenance or occasional events.